Return & Exchange Policy – Top Al Aelah

Timeframe:

Returns and exchanges are accepted within 7 days from the date of delivery.

Conditions:

The product must be unused and in its original condition (including tags and packaging).

Exceptions: Customized or damaged items are not eligible for return.

Costs:

Paid by the customer if the reason is a change of mind.

Covered by the store if there's a defect or shipping error.

Return Process:

Please contact customer service via:

? WhatsApp: 0555636349

? Email: [email protected]

Delivery:

Fast delivery within Riyadh: up to 48 hours.

Outside Riyadh: within 3–5 business days.

Shipping Fees:

Free delivery for orders over 400 SAR on small-sized items.

For furniture, shipping cost is based on weight and location — the price appears during checkout.

For more details, please visit our website.