Shipping & Delivery Policy - Family Top Store
1. Delivery Areas
We deliver across all regions of Saudi Arabia.
Expansion to GCC countries coming soon.
2. Delivery Timeframes
? Riyadh: 24-48 hours
?️ Major Cities: 3-5 business days
?️ Remote Areas: 5-7 business days
3. Shipping Fees
? Free delivery for orders over 200 SAR
? 15 SAR fee for orders below 200 SAR
4. Shipping Methods
? SMSA Express
? Naqel
?️ Express Delivery via our dedicated courier (for urgent orders)
5. Order Tracking
You'll receive an SMS with a tracking number once your order ships.
Track your shipment through our website or the carrier's app.
6. Delay Policy
If your delivery is delayed, contact us for resolution within 24 hours.
Potential delay causes:
Weather conditions
Public holidays
Unforeseen circumstances
7. International Shipping
⏳ Coming soon (GCC expansion in progress).
8. Contact Us
For shipping inquiries:
Customer Service: 0555636349
Email: [email protected]
